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Are these items authentic?
How can I get in touch with you?
When do you ship?
How do you ship?
What about insuring my purchase?
Where are you located?
Do you accept returns?
Why did you cancel my order?
When is my credit card charged?
What does "On Hold" mean?


Are these items authentic?
Yes. Everything we sell is authentic! We despise counterfeits and would never sell them. We are a platinum powerseller on eBay - please go see our rating there to add to your confidence level. Also we are proud that eBay uses our photos as reference tools to help in their ongoing battle against counterfeits - although it does not help pay the mortgage!

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How can I get in touch with you?
We are here to assist you Monday thru Friday between the hours of 9AM and 5PM EST. Please email us at - lwjava@hotmail.com - and we will answer your questions promptly.

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When do you ship?
We ship Monday thru Friday. Because we have an early morning pick-up, purchases made after 9AM EST most likely will get shipped the next day. Occasionally we take time away from the office so please be patient with us. When we do take time off we will put a notice on our "Home" page so please check there.

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How do you ship?
We ship with US Priority Mail. The delivery confirmation numbers should show up in your paypal transaction when your purchase ships.

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What about insuring my purchase?
Every item we ship is insured by DSI Insurance. Our insurance carrier requires that we NOT mark the outside of the box - they feel it makes your parcel a bigger target for thieves if they know there is some value.

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Where are you located?
We have our offices in Salt Lake City, UT, where all our packages are shipped from.

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Do you accept returns?
We can accept returns but we hope you will love your purchase! If you have to send something back to us, we charge a 10% re-stocking fee plus our actual cost of shipping. Returns must be sent back within 3 days of your receiving your package and please contact us directly if you are interested in shipping the item back.

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Why did you cancel my order?
Many times our items sell so fast between the various places we sell that we are out of stock before we know it and the item is still showing as being available. We are sorry when this sort of thing happens and if we can not get more of that item, we have to cancel the order.

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When is my credit card charged?
We never charge your credit card until we are actually shipping your purchase.

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What does "On Hold" mean?
When there is no option to place an item in your shopping cart and the item is On Hold it is because we are currently out of stock on that item.

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Last Updated: 21 Apr 2010 02:11:33 PDT home  |  about  |  terms  |  contact
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